APEX ACADEMIC LAB sells digital content through prepaid Credit Packages bought with one-time payments. Because digital content is delivered instantly and payment providers do not return the fees they charge, a purchase can be refunded only if none of its Credits have been used, and the refund equals the amount paid minus Payment Processing Fees (PayPal and card network fees).
1. Scope
This Refund Policy applies to every Credit Package purchase. Each purchase is a separate one-time payment. It forms part of our Terms of Service.
Free welcome Credits and Credits restored after a failed generation are not purchases and cannot be refunded or exchanged for cash.
2. Refunds for Unused Purchases (Payment Processing Fees Excluded)
- You may request a refund within 7 days of a purchase if none of the Credits from that purchase have been used.
- Because of the nature of digital content, the refund amount is the amount you paid minus the Payment Processing Fees (PayPal and card network fees) charged for that payment. Payment providers and card networks do not return these fees to the Company when a payment is refunded.
- Payment Processing Fees depend on PayPal's current rates, your country and your payment method (e.g. PayPal balance, credit or debit card). The exact amount deducted is shown in the refund confirmation.
- Refunds are issued in U.S. dollars, the currency of the original payment. Any difference caused by currency conversion by the payment provider or your card issuer is not covered by the Company.
- When a purchase is refunded, the Credits it added are removed from your balance.
| Credit Package | Amount paid | Refund if unused |
|---|---|---|
| Starter Pack (150 Credits) | USD 29.99 | Amount paid − Payment Processing Fees |
| Pro Pack (400 Credits) | USD 69.99 | Amount paid − Payment Processing Fees |
| Master Pack (850 Credits) | USD 129.99 | Amount paid − Payment Processing Fees |
3. Non-Refundable Purchases
- Once even a single Credit from a purchase has been used, that purchase cannot be refunded, in whole or in part.
- Purchases made more than 7 days ago cannot be refunded.
- Under Article 17(2) of the Act on the Consumer Protection in Electronic Commerce of the Republic of Korea, withdrawal is restricted for Digital Content once its provision has begun.
4. Full Refunds (Fees Included)
In the following cases the Company refunds the full amount paid, including Payment Processing Fees:
- Duplicate or erroneous charges caused by a payment or system error.
- Digital Content that differs from its description or cannot be used because of a defect, reported within 3 months of receiving it or within 30 days of when you became aware (or could have become aware) of the issue. The Company may restore the Credits instead where that fully remedies the issue.
- Permanent discontinuation of the Service, in which case paid, unused Credits are refunded on a pro-rata basis.
Where the mandatory consumer protection laws of your country of residence entitle you to a larger refund, those laws prevail.
5. How to Request a Refund
Email apexacademylab@gmail.com with your account email address, the payment date and the transaction ID from your receipt (if available).
Approved refunds are issued through the original payment provider to the original payment method within 3 business days. The time for the refund to appear depends on the payment provider or your card issuer.